Refund Policy

You are eligible for a full refund in the following cases:

• Non-Delivery:

  If your order was not delivered within the stated delivery time (usually within 24 hours for most products).

• Wrong Product:

  If you received a different product than what you ordered.

• Invalid Codes:

  If the gift card or code provided is invalid or already used (verified by our team).

• Technical Errors:

  If there was a technical error on our platform that resulted in incorrect processing of your order.

• Account Issues:

  If the top-up failed due to an error on our end, not related to incorrect account information provided by you.

Refunds will NOT be provided in the following cases:

• Change of Mind:

  If you simply changed your mind after purchase or no longer want the product.

• Incorrect Information:

  If you provided incorrect account details (user ID, server, etc.) resulting in failed delivery.

• Successful Delivery:

  If the product was successfully delivered to your account and is working properly.

• Code Already Used:

  If you claim a code doesn't work but it has already been redeemed on your account.

• Third-Party Issues:

  Issues caused by the game publisher or platform that are outside our control.

• Account Banned:

  If your gaming account is banned or suspended by the game publisher after the purchase.

To request a refund, please follow these steps:

1. 1
   Contact Support:

   Reach out to our customer support team via email, WhatsApp, or phone.

2. 2
   Provide Details:

   Include your order number, purchase date, and a clear description of the issue.

3. 3
   Submit Evidence:

   Provide screenshots or other proof if applicable (e.g., error messages, account status).

4. 4
   Wait for Review:

   Our team will investigate your case within 24-48 hours.

5. 5
   Receive Resolution:

   If approved, your refund will be processed to the original payment method.

In certain cases, partial refunds may be issued:

• If only part of your order was undelivered or defective.
• If you received some items but not others in a bundle purchase.
• In special circumstances determined by our support team.

Before requesting a refund, we may offer alternative solutions such as:

• Redelivery:

  We'll attempt to deliver the product again if the first attempt failed.

• Product Replacement:

  Exchange the defective product for a working one.

• Store Credit:

  Receive credit to use on future purchases.

If you dispute a transaction with your bank or payment provider before contacting us:

• Your account may be suspended pending investigation.
• We encourage you to contact us first to resolve the issue.
• Chargebacks may result in service fees and account restrictions.

We're committed to resolving issues fairly and quickly, so please reach out to us before initiating a chargeback.

If you need to request a refund or have questions about our refund policy, please contact us:

Our support team is available 24/7 to assist you with refund requests and any other concerns.